Whenever we apply for medical insurance, we have to identify any preexisting medical conditions we have. Often these preexisting conditions are not covered under a new insurance policy, causing worry, stress, additional expense, and lost time and productivity.

While some of us do not have preexisting medical conditions, change is a preexisting condition for each of us. If we don't have appropriate coverage, we will suffer just as much as from a medical condition. In order to be masters of change instead of victims of change, we need to make sure we have appropriate coverage.

In this presentation you will learn which type of coverage doesn't work (and is used by most people), and the type that does, enabling you to be a creative master of change every day.

Most people have dreams. But how many of us never realize our dreams, leaving us mired in underachievement and frustration?

In this presentation you will learn a practical goal setting system -- one that anyone can use -- to identify your dreams, convert them into specific goals, and then move step by step to achieve them.

Ever feel like you want more out of life? Tired of being average? Then break out of the pack, and live the life of your dreams!

Learn to identify the "dream stealers" we all have to face, how to break free of their grasp, and live the life of your dreams!

Anyone in customer service knows those certain customers who seem to make it their job in life to annoy whoever is helping them. And they seem to know just which buttons to push with each customer service provider they deal with, resulting in dissatisfied customers, stressed out employees, and lost sales.

However, you don't have to be at the mercy of these "button pushing" customers. Learn proven methods to defuse these attacks, and turn lost sales into new sales!

Many of the problems in our organizations today are due to poor communication at all levels. The effects of such poor communication range from misunderstanding, delay and rework, to harassment and discrimination lawsuits. All cost time, money, morale, and reputation.

On the other hand, respectful communication in an organization can reduce misunderstandings, saving both time and money, and improving morale and your company's reputation. The good news is that communication excellence is a skill which can be learned by anyone.